Delete your account

OrbisNode · for accounts created on the website, client portal or Android app.

You can permanently delete your OrbisNode account and the personal data associated with it. Deletion is available three ways:

From the Android app

Sign in → More → Profile & settings → Delete account. You'll confirm with your password.

From the client portal

Sign in to the portal → Profile → the Security tab → Delete account.

If you can't sign in

Open a support request using the email address on the account, or use Contact support on the app's sign-in screen. We'll verify ownership and process the deletion for you, and you'll get a ticket reference to follow it up with.

What gets deleted, what's kept

• Deleted immediately: your sign-in (all devices are signed out and the password is invalidated), identity documents and ID numbers, and access to the account.
• Kept temporarily: invoices and payment records, for as long as tax and accounting law requires — then removed.
• Before you start: active services must be cancelled and outstanding invoices settled; any remaining wallet credit is forfeited.

See also our privacy policy and terms of service.